YTD 2026 (Jan 1 – May 11) • 2,316 drafts (TMG USA + CA) • 13,460 customer calls (3CX, internal excluded)

Sources: Shopify Admin GraphQL (drafts: status, tags, totals); 3CX call log Excel uploaded May 12 (calls Jan 1–May 10). Tag matching is case-insensitive. Internal calls and unrouted IVR/queue legs excluded. Steven extension 110, Arsenio 114, Brian 150, Adam 136, Josh 125. Zendesk: live via n8n webhook.